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Refund policy

 

RETURN POLICY

We are committed to your satisfaction with our merchandise beyond the point of sale. When you purchase Patsie Girl products that are new to you – we recommend that you purchase the 2 oz. mini size prior to purchasing full-size products. Due to the nature of our products, we cannot re-stock items after they leave our facility since we cannot guarantee contents have not been compromised. Thus, all sales are final. 

ORDER REFUNDS

Any refund granted will be processed based on the original form of payment. Once a refund has been processed by our Patsie Girl headquarters, please allow 2-3 business days to view this transaction in your account. This processing time is outside of our control.

LOST / STOLEN PACKAGES

If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification.

UNDELIVERABLE PACKAGES, SHIPPING

If a package is returned to our warehouse as undeliverable, you will be contacted by email or phone for address verification. If we DO NOT receive a response in 7 days, you will be issued a refund for the amount of the order – less the initial shipping costs. If you choose to have your package reshipped, there will be an additional reshipping fee due prior to shipping.

DAMAGED ITEMS

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear. If damage occurred to any product(s), please photograph the package and damaged item(s) and email it to us at hello@patsiegirl.com Please include your order number. We will respond within 24-48 hours.

INCORRECT ITEMS

If you received the wrong item based on a packaging error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will then ship you the correct product.

CANCELLATION POLICY

Please understand, we cannot change or cancel an order once it has been shipped.